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How can we help?
Most answers are right here in seconds — search or tap a topic below before reaching out.
No quick match — see all frequently asked questions or scroll down to contact us.
Quick answers
Where is my order & how long does it take?
Every piece is made to order, so please allow 1–7 business days to prepare and dispatch your order (up to 10 during big sale periods). Delivery time is then added on top.
To track it yourself: use the tracking link in your shipping confirmation email, or log in to your account to see your orders and tracking any time.
Full timing & delivery estimates are on our Shipping & Delivery page.
How do I return or exchange something?
We offer jewellery exchanges within 30 days of delivery, as long as the piece is unworn, in saleable condition and in its original packaging.
For hygiene reasons we can't exchange earrings, belly-rings, hair-clips or the Flyaway Fix Serum, and custom or engraved pieces can't be exchanged. Swimwear is exchange-for-store-credit within 14 days.
Everything you need, including how to start an exchange, is on our Returns & Exchanges page.
How do discount codes work?
Add your pieces to the cart, then enter your code in the discount box in the cart or at checkout and apply it before you pay.
A few things to know: complimentary gift-with-purchase items are added automatically when you qualify and aren't eligible for exchange, and sale pricing can't be applied to past orders.
Still stuck? Our FAQ covers codes in more detail.
What does shipping cost & do you ship worldwide?
Australia: standard shipping is $8.99, and free on orders over $160. Express is $12.99, and free over $249.
Worldwide: yes — USA & NZ from $40, Europe from $45, rest of the world from $65, with free shipping thresholds by region. Duties and taxes aren't included and are collected on delivery by your local customs.
See the full breakdown on our Shipping & Delivery page.
My item arrived faulty or wrong — what do I do?
We're so sorry — we'll make it right. For faulty or incorrect items, we cover the return shipping.
Email [email protected] with your order number and a quick photo of the issue, and we'll sort a replacement or fix straight away.
Still need a hand?
Most questions are answered above. If you still need us, here's the quickest route.
Customer help
8am–3pm AEST, Mon–Fri (excl. public holidays). We aim to reply within a couple of hours, and within 48 hours in busy periods.
Work with us
Creators, influencers & brand partnerships →
Content creators apply in a couple of taps on our Work With Us page — brand, press & partnership enquiries are all there too.
