RETURNS AND EXCHANGES
We offer exchanges within 30 days of delivery, provided the item(s) are returned in a saleable condition (showing no signs of damage or use) and with all original packaging. We cannot accept exchanges for earrings, belly-rings, hair-clips or our Flyaway Fix Serum. Additionally, custom or engraved jewellery is non-exchangeable.
To initiate an exchange, please use the link to our return portal below. Have your order number and email address ready; you can find your order number in your Order Confirmation email.
CLICK HERE TO ACCESS THE RETURNS/EXCHANGES PORTAL
Please be aware that shipping costs for exchanges must be covered by the customer, except in cases of faulty or incorrect items. Returned jewellery that arrives damaged due to improper care by the customer cannot be accepted.
REFUNDS
All of our pieces are hand-made in our studio, so time, skill and effort go into hand-crafting each piece which is why we unfortunately cannot accept refunds.
In the unlikely event that you receive a faulty or incorrect item, we are happy to organise a correct replacement for you.
Please keep note that all items will need to be returned to us before we can proceed with processing the refund.
