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RETURNS & EXCHANGES

RETURN AND EXCHANGE POLICY
 
Exchanges:
 
Articles are accepted for store credit or exchange if returned in saleable condition (showing no signs of damage or use, and all jewellery packaging needs to be returned with the item(s)), within 30 days of delivery, accompanied by a sales receipt. Please click the Returns/Exchanges Portal below to organise an exchange.

For hygiene reasons, we cannot accept the exchange or return of earrings, belly-rings, hair-clips, and on the Flyaway Fix Serum.
We also cannot accept exchanges of custom/engraved jewellery.
 
If you used a promotional code to receive a free pair of earrings and you'd like a return on a faulty item that was purchased (therefore making you not eligible for the promotion anymore), the gifted earrings will need to be returned to us before we can process the refund. 
Gift recipients are entitled to a non-refundable merchandise credit. 
 
Exchange Process:
 
Notes:
- We recommend purchasing insurance since we cannot be responsible for lost/damaged packages that are sent back to us for an exchange/return.
- Returns that arrive back to us damaged from improper customer packaging will not be accepted.
- All exchanges will be processed for store credit, with which you'll then be able to place a new order on our site using the store credit. Please note that we do not offer free shipping on exchanges. 
 
 
Certain Provisions Regarding Purchases:
We attempt to ship all orders promptly, and in most cases, orders will be processed immediately and will ship out within one (1) to seven (7) business days. Please remember that ALL PURCHASES ARE MADE TO ORDER, so please be patient, as orders don't usually ship out the day they are placed (unless you purchase "rush my order"). Please allow additional time for shipments to remote addresses as well as international orders.  Please note that these processing and shipping provisions are only general guidelines; The Littl cannot guarantee that the time frames noted will be met, especially during peak sale periods.
 
 
Contact:
If you have a question about the Returns and Exchanges Policy, please email us at hello@thelittl.com.