For hygiene reasons, we cannot accept exchanges or returns for earrings, belly-rings, hair-clips, gift boxes or our Flyaway Fix Serum. We also cannot accept exchanges for any custom/engraved jewellery.
CLICK HERE TO ACCESS THE RETURNS/EXCHANGES PORTAL
Please note we do not offer free shipping exchanges, all shipping costs need to be covered by the customer.
Please also keep in mind that we cannot accept any returned jewellery that arrives in a damaged condition due to improper care by the customer.
In the event of an unfortunate mistake in your order, we kindly ask that customers promptly notify us via hello@thelittl.com. This allows our customer service team to assist you to the best of their ability. Please refrain from repurchasing another order. If your incorrect order has already been shipped, we regret that we will not be able to refund you for this incorrect purchase.
Refunds:
All of our pieces are lovingly hand-made by us in our studio, so time, skill and effort go into hand-crafting each piece which is why we unfortunately cannot accept refunds, store credits or exchanges only.
In the unlikely event that you receive a faulty or incorrect item, we are more than willing to issue a full refund. To initiate this process, please contact our dedicated dedicated support team at hello@thelittl.com, and they will be more than happy to assist you. Our support team is committed to ensuring your satisfaction, and they will work diligently to resolve the issue promptly.
Please keep note that if you are returning a faulty item for a refund and you had used a promotional code to obtain a complimentary pair of earrings, you will no longer qualify for this promotion. The gifted earrings will need to be returned to us before we can proceed with processing the refund.
Gift recipients are entitled to a non-refundable merchandise credit.
Certain Provisions Regarding Purchases:
We attempt to ship all orders promptly, and in most cases, orders will be processed immediately and will ship out within one (1) to seven (7) business days. Please remember that ALL PURCHASES ARE MADE TO ORDER, so please be patient, as orders don't usually ship out the day they are placed (unless you purchase "rush my order").
Our “Rush My Order” option allows us to prioritise your order having it handmade and dispatched within just one business day. You can purchase this priority fee HERE.
Please allow additional time for shipments to remote addresses as well as international orders.
Please note that these processing and shipping provisions are only general guidelines; The Littl cannot guarantee that the time frames noted will be met, especially during peak sale periods.
If you have a question about the returns and exchanges policy, please email us at hello@thelittl.com.
