HELP & FAQ

14k gold-filled jewellery is made by pressure-bonding multiple layers of solid gold to a core of high-quality jeweller brass using extreme heat. This process creates a thick layer of real gold, resulting in a durable and long-lasting product. Gold-filled is an excellent choice for quality and durability, second only to solid gold. It won’t flake off, won’t turn your skin green, and is a fantastic option for those with sensitive skin. With proper care, gold-filled jewellery can stay beautiful for a lifetime.

Yes, gold-filled jewellery is generally safe for those with sensitive skin. Since the outer layer is made of solid 14k gold, it interacts with your skin in the same way that solid gold would. In fact, 99.9% of people find no sensitivity to gold-filled jewellery. If you don’t experience any issues with solid gold, you can expect gold-filled pieces to be gentle on your skin as well.

Gold-plated jewellery is typically the more affordable option, but it tends to be of lower quality. Gold-plated pieces can easily chip or flake, and there are fewer regulations regarding the base metals used. In contrast, gold-filled jewellery is far more durable and long-lasting. The 14k gold layer is pressure-bonded to a core of high-quality metal, making it resistant to chipping or flaking.

We strive to process and create all orders as quickly as possible. In most cases, orders will be processed and shipped within 1 to 7 business days. Please note that since each item is handmade to order, it may not ship the same day it's placed. We appreciate your patience! Personalised pieces, such as Paw Prints and Handwritten necklaces, require a bit more time due to the steps involved in creating your unique item. Please keep an eye on your inbox for any emails requesting additional information we may need for these.

We understand that sometimes you may need your handmade order expedited. If you need your order quickly, we offer a priority service for a small fee of $9.99 AUD at checkout. This ensures your order is handmade and dispatched within one business day. By selecting this service, your order will skip the queue and be processed faster. If you've already placed your order, please contact us at hello@thelittl.com with your order number, and we'll be happy to apply the priority "rush my order" fee for you.

All orders are packaged in a soft pouch and a recyclable mailer box as standard. For a more luxurious option, we offer our Deluxe Orange Gift Box Packaging for an additional $9.99. This can be selected on each jewellery item before adding it to your cart. Each gift box is thoughtfully designed to perfectly complement your chosen piece, ensuring a perfect match.
Please note: As the Deluxe Gift Box is an additional item, it will appear as a separate line in your cart. If you remove the gift box from your cart, your order will not include this packaging.

Yes, you can add a personalised message during checkout. This message will be handwritten by our team & included in your order package. Please note that the package will not include any other information identifying you as the sender. For this reason, we recommend including your name in the gift message.

Please double-check that your shipping address is correct before completing your order. The Littl is not responsible for address errors provided at checkout.
If we are notified of an address issue after the package has been shipped, we will make every effort to contact the carrier and have the package rerouted back to us. Once we receive the package, we will offer you the option to either pay for reshipping to the correct address or to receive a refund for the item(s), excluding the original shipping charge.

Sterling Silver consists of 92.5% pure silver and is considered a precious metal. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.

Yes, we do! For domestic orders, we partner with Australia Post, which ensures smooth deliveries to PO boxes.

The Littl processes all orders in AUD. While your cart is displayed in your local currency, the checkout will reflect the amount in AUD, based on the current exchange rate.
The Littl is not responsible for international transaction fees that might be charged by your bank.

No, our promotions are not available in conjunction with any other offer. Only one discount can be used per order.
During big sales (such as Black Friday) where prices are as marked on the site, all discount codes/store credits are temporarily de-activated, until the end of the sale.

You sure can! The Littl is in a few boutique stores around Australia - please find our stockists HERE.
If you're interested in stocking The Littl jewellery in your own store, we would be thrilled to explore this opportunity with you. Kindly send us an email at accounts@thelittl.com and our team will provide you with the necessary information and guidance.

Yes! Showering is actually great for cleaning gold-filled jewellery, however, make sure that your shampoos and soaps are gentle as certain chemicals can negatively impact the look of the gold. If you're not sure, take your jewellery off to shower.
However, please note that our Snake Necklaces and Bracelets are Gold plated. We strongly advise against exposing these specific items to water, soaps, and chemicals.
Although we do recommend taking your Freshwater Pearl jewellery off to bathe/swim/shower, it is still completely fine to get them wet - we simply recommend giving the pearls a little clean every few months using a soft toothbrush, to ensure no dust builds up around the edges, which will keep them looking brand new and shiny.

We recommend that customers remove jewellery before going to bed or participating in physical activity. Exposure to certain harsh environments can result in compromising the integrity of your jewellery.

Pour a small amount of mild soap into warm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean.
Polish your jewellery with a soft cloth or polishing cloth, and make sure that your jewellery is dry before storing it away.

There is an extremely small chance that our jewellery materials themselves will cause any irritation to the skin, due to our products being of the highest quality, however, no two-skins are the same, and irritations can unfortunately sometimes happen. Please note that unless you are allergic to the metal type (this is very rare), irritations are mainly due to outside factors- e.g. failing to take hygiene precautions when placing the jewellery on, accidentally hitting or bumping the pierced area, wearing tight clothes which rub on the pierced area, etc. Other outside factors such as personal medications, perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish, may also have an impact on how your skin reacts to the jewellery, however, the chances of this happening are extremely small. Due to these factors being outside of our control, we cannot be held responsible if an irritation occurs, as we cannot know what caused the irritation.

To keep them looking shiny and brand-new for as long as possible, prevent your freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Clean your pearls periodically with a soft toothbrush. This ensures that there is no build-up of dust around the edges.

If cared for properly, your Littl jewellery will last for a lifetime.

We have a comprehensive ring size guide available to assist you with finding the perfect fit. However, we always recommend measuring your ring size at the end of the day when your fingers are at their largest.

A properly fitted ring should sit comfortably on your finger without feeling too tight or too loose. You should be able to move the ring over your knuckle with a bit of resistance, and it should stay in place when you move your hand.

Yes! We offer custom design services. You can reach out to us via email or contact form to discuss your ideas and we will create something special just for you.