3-Month Complimentary Warranty
We are proud to offer a 3-month complimentary warranty on all jewellery pieces, effective from the date of delivery. This warranty covers material defects, workmanship, and return shipping to and from our warehouse.
At our discretion, we will repair or replace any item found to be faulty under the terms of this warranty.
Please note: Complimentary gifts received during promotional sales are not covered under this warranty.
This warranty does not extend to damage caused by general wear and tear, including issues resulting from chemical exposure, improper storage, or everyday use. As our jewellery is delicate by nature, it requires gentle handling and regular care. Detailed care instructions are provided with each order.
The Littl reserves the right to determine whether a fault is due to a manufacturing defect or the result of normal wear and tear.
Outside the Warranty Period
In the unlikely event that your piece breaks beyond our 3-month warranty period, it will be considered general wear and tear. Unfortunately, we do not offer repairs for wear and tear damage, and a replacement item will need to be purchased.
As a small business, we understand this can be frustrating and are here to support you. If you have any questions or concerns, please don’t hesitate to reach out to us at hello@thelittl.com — we're always happy to help.
Storage
Our gift box packaging is made using a glue that can cause a chemical reaction with your jewellery meaning your pieces can tarnish over time. These boxes are designed for packaging and gifting purposes only.
We recommend storing your pieces individually in an air-tight storage container to ensure your pieces don't become scratched, tangled or tarnished.
