All pieces are hand-made by our skilled jewellers before undergoing a thorough quality control process consisting of each piece being extensively checked by a jeweller, senior member and finally a dispatch team member. Whilst The Littl's number one priority is maintaining a high standard of quality, unfortunately, on a rare occasion, a human error may be made.
Faulty Items/Manufacturing Defects Warranty:
We offer a hassle-free 14 day warranty on all our pieces, from the date of purchase. This covers shipping costs to and from our warehouse. This warranty covers manufacturing faults (but does not cover neglect or wear & tear), and we will at our discretion replace or repair your damaged product.
We also offer a secondary 6 month warranty period, however, this will not cover any shipping costs involved to or from you and our warehouse.
This warranty is effective from the date of delivery, and covers all manufacturing faults and defects in materials. For any Faulty Items/Manufacturing Defects, The Littl can offer a repair or a replacement.
Faulty Items/Manufacturing Defect Warranty does not cover general wear and tear, loss, or jewellery that has not been cared for (e.g breaks & tarnishing).
Repairs or replacements requested after this 6 month period are considered a result of general wear and tear, and will incur a repair fee ($10 - $60) + standard return postage fee ($10).
If you have received a faulty product, you must notify The Littl via the faulty product portal HERE.
Please note that deciding whether the fault is a manufacturing fault or a result of general wear and tear, is up to the discretion of The Littl. General wear and tear such as chain breakage during the course of normal use is not considered a fault. The Littl's jewellery is delicate, and should be handled with care, as explained in the product care instructions provided with every order.
If you have a question about the Warranty Policy, please email us at firstname.lastname@example.org