Shipping policy

Processing Times

We are committed to processing all orders as quickly as possible. All our pieces are handmade to order — please allow 1 to 7 business days for your order to be crafted and dispatched. During peak sale periods, processing times may increase to 10 business days.

Shipping time frames are then added to the processing times above.

Please note that these processing and shipping provisions are general guidelines. The Littl cannot guarantee the exact time frames noted will be met.

Please make sure your address is correct on your order. The Littl is not responsible for shipping address errors. If we are notified after the package has been sent, we will do our best to contact the shipping carrier to have the package re-routed. If we receive the package back, we will provide you with the option to re-pay the shipping charge to have it sent to the correct address, or to have the item(s) refunded (original shipping charge excluded).

 

Australian Shipping — Australia Post

  • Orders up to $160 AUD: $8.99 AUD Standard Shipping (3-7 business days)
  • Orders over $160 AUD: Free Standard Shipping (3-7 business days)
  • Orders up to $249 AUD: $12.99 AUD Express Shipping (1-2 business days)
  • Orders over $249 AUD: Free Express Shipping (1-2 business days)

 

International Shipping — DHL Express

  • USA + NZ: $40 AUD (3-5 business days). Free shipping on orders over $350 AUD.
  • Europe: $45 AUD (3-7 business days). Free shipping on orders over $350 AUD.
  • Rest of the world: $65 AUD (3-7 business days). Free shipping on orders over $400 AUD.

 

Shipping Protection

At The Littl, we offer Shipping Protection to cover packages that are lost or damaged during transit. While shipping is beyond our control, purchasing our protection gives us the ability to assist you with positive solutions and outcomes. By deselecting shipping protection at checkout, The Littl is not liable for lost, damaged, or stolen items.

 

Taxes & Duties for International Shipments

Duties and taxes are not included in the checkout total. These are determined by the customs agency in the destination country and are collected at the time of delivery by the recipient. The Littl is not responsible for these fees.

 

Currently Not Shipping To

Worldwide APO/Military Addresses. Afghanistan, Belarus, Cuba, French Polynesia, Honduras, Iran, Islamic Republic of Korea (North), Libya, Nicaragua, Russian Federation, Sudan, Syrian Arab Republic (Syria), Ukraine, Yemen, Azerbaijan.

 

It is our goal to provide you with your pieces in a timely and safe manner. However, the times above are estimates provided by Australia Post and DHL International, and we are not responsible for delays caused by the carrier or items lost in transit.

Contact
Please contact us at [email protected] for any shipping enquiries.